FAQ

All of our products have some form of customisation or personalisation element and are therefore made to order. 

We pride ourselves on fast turnaround!  If you place an order on a Monday, we aim for this to be made on Tuesday and dispatched on Wednesday - quicker if at all possible!

Our working days are Monday to Friday, and please take into account that during peak times orders may take a little longer to be made, packed and dispatched.

Our standard delivery service is Free.  Orders are sent via Royal Mail 48 which has a 2 day delivery aim (but this isn't guaranteed).  You will receive a tracking number, but you won't be able to track the parcel's journey, and it will only update when delivery is attempted.

If you require a faster or trackable delivery service, during checkout you will have the option to upgrade to Express Delivery.  This will be sent by Royal Mail Special Delivery which is fully trackable and has a next day delivery aim.